Free Shipping

Once we receive your order, we would need 5 - 7 business days to get your products ready for shipping. We provide a tracking link to help your track your order shipment status.

Refunds
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund, in the event you are unhappy with the product or service for any reason.

To request a refund, you can contact us at support@1balanceliving.com. In case we need you to return the product, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a refund will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any refund question at support@1balanceliving.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns on gift cards.